State Farm® Insurance Agent Cecil Graves
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
KeverSayNever Gaming
January 10, 2025
"Amazing office. Tara is the best."
"Thank you kindly! She is a very important part of our team! We are here if you need anything else!"
Solana Sandi
January 10, 2025
"Highly recommend, very professional and kind. Thank y'all."
"Thank you so much! That means a lot! We appreciate you! 😎"
Karin Deen
January 9, 2025
"Saz is patient and genuinely concerned about taking care of her clients. She treats me like family ~ which is unusual for major insurance providers."
"Thank you for your kind words! We’re thrilled to hear that Saz has made such a positive impact on your experience. Providing personalized care is our top priority, and we’re glad to have you as part of our family. If you need anything else, please don’t hesitate to reach out!"
Cassandra Burson
December 19, 2024
"They’re good when trying to get you a policy, but trying to get a refund from terminating your policy due to moving out of state is horrible. I emailed a policy cancellation per what the branch says. Only one vehicle was canceled instead of 2. No email verification that they received the cancellation. Called on the 10th business day asking about my refund to find out only one vehicle was canceled. They correct it and now it takes another 10 business days for the system to recognize it. Only to find out State Farm doesn’t give you a refund if you have another policy with them, they just credit the account. I canceled the 2nd policy (ATV) to find out that now I’m refunded less than half of the $485 they withdrew on 12/4. Now it’s 12/19 and still have not received an email, call or a return call from the voicemail I left 12/16 @1235 due to no one being available to answer the phone. I took 4 requests (email, voicemail and through an employee) for the manager to finally call me back and the 5th & 6th request has been left now. I will never do anything regarding State Farm ever again."
"Dear Cassandra, Thank you for reaching out and sharing your experience with us. I want to sincerely apologize for the challenges you've faced during your policy cancellation process. We understand how frustrating it can be when things don't go as expected, and we appreciate your patience throughout this situation. All team members have thoroughly went over your refund with you. I want to assure you that our team has thoroughly reviewed your case, and we have taken your concerns seriously. While we strive to provide exceptional service, we acknowledge that there were shortcomings in your experience, and for that, I am truly sorry. We value all our customers and their feedback, and it’s clear that we fell short in meeting your expectations. We wish you the best of luck in finding insurance that better suits your needs in the future. Thank you again for your feedback, and we wish you all the best."
Cullen Sons
December 3, 2024
"When walking into the lobby, you’re immediately met by Brooke’s warm smile and friendly demeanor. She will go above and beyond to assist you or direct you to the best person for the job. There is no hesitation to walk in and ask for assistance because the entire team is happy to sit with you and ensure your needs are understood and met."
"Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with Brooke and our team. Creating a welcoming and helpful environment is our goal, and it's wonderful to know that you felt supported and cared for during your visit. We truly appreciate your kind words and look forward to assisting you again in the future!"
Josh Baker
December 3, 2024
"Excellent service."
"Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Providing top-notch service is our priority, and your feedback motivates us to keep up the great work. If there's anything else we can assist you with, please don't hesitate to reach out!"
Dolores Lasyone
December 3, 2024
"The team at Cecil Graves State Farm! I love Brooke and Kelley! They are so kind and helpful. I enjoy visiting with them. They are always more than willing to help me accomplish anything State Farm needs from me to comply with discounts, signing up, and maintaining my policies. They really care about their customers. Thank you, ladies!"
"Thank you so much for your wonderful review! We're thrilled to hear that Brooke and Kelley have made such a positive impact on your experience with us at Cecil Graves State Farm. Our team is dedicated to providing exceptional service and support, and it's great to know that you feel valued and cared for. Your kind words motivate us to continue delivering the best experience possible. If you ever need anything else, don’t hesitate to reach out. Thank you for being a part of our State Farm family!"
Jauntelle Ayo
December 2, 2024
"Cecil Graves and his staff do an amazing job. Brooke is always extremely helpful when I call and goes about and beyond for me. I appreciate everything they do."
"Thank you Jauntelle for your kind words and thank you for choosing to do business with us. We greatly appreciate you! "
Jess Cline
November 25, 2024
"Brooke was the absolute best to work with! She made things super easy in a stressful time. Great place, friendly and amazing staff!"
"Thank you so much Jess for taking your time to complement Brooke, we really appreciate the kind words!"
Mark cedotal
November 22, 2024
"Brooke was extremely helpful. And so quick at her job. Made my day better."
"Thank you Mark for your kind words!"
Sterling Daniels
November 20, 2024
"Spencer was great and saves me money and serves me well!"
"Thank you for you review and kindswords."
Christopher Miller
November 19, 2024
"I get the best service at Zachary State Farm insurance. Always nice and courteous. They know how to help you out with all you're insurance needs."
"Christopher, thank you for your wonderful review! I'm glad to know that you find our service both nice and courteous. It's great to hear that we are able to assist you with all your insurance needs. Your satisfaction is our priority, and we're always here to help. If you ever need anything else, feel free to reach out! - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Creneisha Myles
November 12, 2024
"I had the pleasure of working with Brooke. She always made the insurance process a walk in the park. She is friendly, knowledgeable, and always ready to tackle my questions and quickly provides me with great customer service. I highly recommend State Farm to anyone looking for an insurance agency that puts customers first."
"Creneisha, I'm so glad to hear about your positive experience with Brooke! It's wonderful to know she made the insurance process easy and provided you with excellent customer service. We truly appreciate your recommendation and are grateful for your kind words. If you have any further questions or need assistance in the future, our office is always here to help. - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Draino 13
October 31, 2024
"Summer was extremely helpful and it was a pleasure working with her. She was very professional, helpful and answered all my questions."
"Summer is a valued member of our team, and I'm glad she could assist you so effectively. Your positive feedback about her professionalism and helpfulness is much appreciated. If you have any more questions or need further assistance, we're here for you! - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Meka Courtney
October 30, 2024
"I am a very busy person that’s always working, its not enough time in a day for me, but I had to leave this review, I recently transferred to Cecil Graves, I had a prior problem with another agency, Ms.Tara went up and beyond to fix the problem that had nothing to do with their company, Ms. Tara called me every hour with updates although she was off the clock until she fixed my problem, this company has honest people that will make you feel like family. If you are shopping around for insurance of any kind please use Cecil Graves, I promise you, you will not be disappointed."
"Dear Meka, your kind comments mean a lot to our team, and we sincerely appreciate you allowing us to handle your insurance needs. Rest assured, Tara is deeply committed to providing exceptional care to our valued customers. Thank you for your support and we look forward to assisting you with your insurance needs."
Dorothy Royal
October 25, 2024
"Love, State Farm! They are the best they get me right every time I call. Whatever service I might need at the time I always get through fast and quick."
"Thank you for the positive review, Dorothy! We truly appreciate you!"
Aphrodibre
October 25, 2024
"I’ve had my fair share of frustration with insurance companies, but it’s always a pleasure to speak with Brooke! I’ve stayed with Cecil Graves for many years now, and they have always been the easiest, and most helpful to deal with. Wouldn’t want to change anytime soon!"
"Brooke will be delighted to hear your kind words, Aphrodibre! I'm glad you've had such positive experiences with our office over the years. It's wonderful to know that we've been able to make your insurance dealings easier and more helpful. If you ever need anything, don't hesitate to reach out. Thanks for your continued trust in us! - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Steven Watts
October 25, 2024
"Outstanding Customer Service. Friendly Fast, Brooke was blessing to deal with. Had me taking care of in minutes"
"Steven, thank you for your wonderful review! I'm glad to hear that Brooke provided you with such outstanding customer service. It's great that she was able to assist you quickly and efficiently. We appreciate your feedback and look forward to continuing to serve your insurance needs. - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Rhett Messer
October 24, 2024
"Brooke was truly amazing and accommodating to my request. She went above and beyond to assist in the transaction for a new vehicle for my son. Cecil Graves and his employees are always top notch and when they don’t make the cut, he ensures the next employee will. Thanks Brooke for being awesome!!!"
"Brooke's dedication and effort truly shine through in your review, Rhett. I'm glad she could assist with your son's new vehicle transaction and make the process smooth for you. Our team strives to provide top-notch service, and it's gratifying to know that Brooke exemplified this commitment. Thank you for your kind words and for recognizing our team's hard work. If you need anything else in the future, we're here to help! - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Kenny Damico
October 23, 2024
"Great people to work with. Cecil and Tara were wonderful to work with. Cecil told me he would do everything he could to make sure I had the coverage that I needed and would help me get the lowest rates possible. Then he had Tara call me and she made sure that I was taking advantage of every discount that I qualified for. They make you feel like you are dealing with friends rather than just a business relationship. I would definitely recommend them to anyone!"
"Kenny, thank you for your wonderful review! I'm glad to hear that you had such a positive experience with our office. It's great to know that our office was able to assist you in finding the right coverage and maximizing your discounts. We always aim to make our customers feel like they're working with friends, and your feedback confirms we're on the right track. If you ever need further assistance or have any questions, don't hesitate to reach out. - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Shaletta Cockheran
October 8, 2024
"My insurance agent saz was very helpful and great personally"
"Thank you, Shaletta, for your wonderful review! I'm happy to know that Saz was very helpful and that you had a great experience with us. We appreciate your trust and look forward to assisting you with any future needs! - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Heath Allen
September 18, 2024
"It was an awesome experience. Felt like being in the room with family. Leaving there feeling like every T was crossed and every I was dotted gave me and my wife security for our future"
"Heath, I'm so glad you and your wife had such a positive experience with us. It’s wonderful to know you felt like family and left with a sense of security for your future. Our team always strives to ensure every detail is taken care of. If you ever need further assistance, we're here for you! - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Patrick Vince
September 5, 2024
"It was such a pleasure working with Brooke at State Farm. She was so helpful, professional, quick to respond back to calls & emails and got us taken care of!!"
"Patrick, thank you for your wonderful review! I'm glad to hear that Brooke provided you with helpful, professional, and prompt service. We appreciate your feedback and look forward to assisting you with any future needs. - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Doug Reed Jr.
September 4, 2024
"Brooke was very helpful."
"Brooke is indeed very helpful. I'm happy she could assist you! Thank you for your positive feedback. - Cecil Graves - State Farm Insurance Agent, Zachary, LA"
Kendalynn
September 3, 2024
"We love Brooke! Great customer service! She always answers the phone with a smile and a cheerful voice and goes above and beyond to get you answers."
"Kendalynn, thank you for your wonderful review! I'm glad to hear that Brooke has provided you with such excellent customer service. We appreciate your kind words and are grateful to have her on our team. If you ever need anything else, feel free to reach out. - Cecil Graves - State Farm Insurance Agent, Zachary, LA"